HVAC not turning on during remote start

Question

Hi, I have a 2020 kia sportage evo one. Client had it installed somewhere else and the complaint is when the client remote starta the car. The HVAC stays off until the push to start button is pressed twice. So basically theres no heat in the car until the push button is pressed twice. Anyone ever had that problem before?

Answer 1

Ignition and accessories are not connected properly.